Returning Items for a Refund
If you are not completely satisfied with your online purchase we will happily issue you a refund for your order (excluding original postage costs, unless faulty). You have 30 days from the date of the receipt to return your item(s) back to us.
Some products are non-returnable for hygiene reasons; these include underwear, fragrances, earrings & swimwear where the hygiene strip has been removed, unless the items are faulty or develop a fault within 30 days of the purchase.
Garment Condition Upon Return
Do not remove any tags or labels when trying on garments. Please ensure that you are not wearing any make-up which could mark or damage any items of clothing. Please refrain from wearing any perfume, aftershave or a deodorant which may leave a scent or marks on any garment. Additional return exceptions include strong odours such as cooking smells, cigarette smoke, pet scent/hair, etc.
Footwear should be returned in the original, unworn state as received. Please note, all footwear should be returned in the same undamaged packaging, as the box is part of the product. Where applicable, any packaging such as authenticity cards, dust bags & leather tags should also be returned with all items.
Please note, we are unable to accept items back to us if they do not meet these requirements. If these instructions have not been adhered to, we are entitled to not process a refund or exchange.
Returning Faulty Items
We take great care in maintaining a high level of quality control on orders being dispatched.
However, if you do find a fault with your garment please contact a member of our Customer Care Team either view our Contact Us page, emailing firstname.lastname@example.org or telephoning us on +44 (0)1642 888333, who will be happy to deal with your issue. You will be asked to provide your name, order number and a brief description of the fault. Customers have up to 30 days return a faulty/damaged item.
*Please note refunds can only be issued once the manufacturer has verified the fault.
If your item is faulty or develops a fault within the first 30 days of purchasing, we are then able to offer a refund or exchange. After 30 days you may be offered a repair or replacement.
Returning Items For An Exchange
If you require an exchange for any items purchased you have 30 days to return your order back to us.
Please enclose the completed returns sheet found within your order documents envelope, stating the garment(s) being returns and the garment(s) you would like to exchange for.
The Psyche Building
175-187 Linthorpe Road
Tel: 01642 707268
Tel: 01642 707279
Web: 01642 888333
Monday - Saturday: 9am - 5:30pm
Sunday: 10:30am - 4:30pm