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Returns Information

Order Cancellation

We are happy to cancel your order for a full refund. Please contact us as soon as possible via email or telephone +44 (0)1642 707286 clearly stating your order number & your reason(s) for wanting to cancel your purchase. This only applies to orders that have not yet been dispatched.

If your order has already been dispatched you will need to return your order to us following our Returns Policy below. Some products are non-returnable for hygiene reasons; these include underwear, swimwear, fragrances & earrings.

 

Psyche Returns Policy

Returning Items for a Refund

If you are not completely satisfied with your online purchase we will happily issue you a full refund for your order. You have 14 days from the date of receipt to return your item(s) back to us. All items must be returned in their original, unworn condition, complete with tags & labels. Please note returns will only be accepted if the returns tag remains attached. If this is adhered to we will issue a refund for your item(s) upon receipt.

Refund processing times may vary so please allow up to 7 working days for the refund to appear on your credit card or bank statement. Some products are non-returnable for hygiene reasons; these include underwear, swimwear, fragrances & earrings. Please note Psyche is unable to subsidize the costs of returning domestic or international orders unless items are faulty.

* Any items purchased during the period November 1st and December 24th can be returned/exchanged up until January 5th.

Returning Items For An Exchange

If you require an exchange for any items purchased you have 28 days to return your order back to us. Please enclose the completed returns sheet found within your order documents envelope, stating the garment(s) being returned and the garment(s) you would like to exchange for. 

 

Returning Items Using Royal Mail 

UK customers only - Please note that this is not a free label, if this is label is used, a fee of £2.50 will be deducted from your refund. This label provides a tracked 48-hour service and must be taken to a Post Office, your parcel cannot be posted in a postbox. 

 

1. Go to http://www.royalmail.com/track-my-return/create/1159 and follow the instructions to download a returns label to return your parcel to Psyche.

2. Securely attach the label to your parcel, ensuring any other delivery labels are removed from the packaging. Please do not attach the label directly to your purchased product.

3. Take your parcel to your local post office and retain your proof of postage. 

4. Keep your receipt and track your parcel as www.royalmail.com/trackdetails.

Returning Items Using Collect+

Psyche now offer customers the option of using the Collect+ service to return items in a quicker, easier and more friendly way. Simply visit http://www.collectplus.co.uk/psyche for more information on how to use this service. Alternatively please call our customer care team on 0207 183 4767 or email info@psyche.co.uk

Returning Faulty Items

We take great care in maintaining a high level of quality control on orders being dispatched. However, if you do find a fault with your garment please contact a member of our Customer Care Team via email or by telephoning  +44 (0)1642 707286 who will be happy to deal with your issue. You will be asked to provide your name, order number and a brief description of the fault.  Customers have up to 30 days to return a faulty/damaged item.

Goods are classified as faulty if they are received damaged or where a manufacturing fault occurs within six months of purchase. Please note refunds can only be issued once the manufacturer has verified the fault.

Where possible, we will offer to repair faulty items. If you would like to exchange your item please be aware that we are only able to do so subject to availability. You will receive a full refund if the item cannot be repaired or replaced.

Customer Returns Responsibility

Please be aware that you are responsible for the return of all items until we are in safe receipt. We recommend that you use an insured returns service for your protection. International orders must be clearly marked 'RETURN TO SENDER' as we are not liable for customs and duties back into the UK. In circumstances where the parcel is not marked as 'RETURN TO SENDER' we will contact you to advise you of customs and duties amount and request it be deducted from your account or refund.

Receiving an Incorrect Item

If you have received an incorrect item please contact a member of our Customer Care Team via email or by telephoning +44 (0)1642 707386. Please have your order documents to hand as you will be asked to state your order  number and the product codes attached to your garment(s).

Psyche Customer Care Team will advise how you should proceed with the return of your item. Upon receipt of your goods we will then process a full refund or exchange. Please note, until we are in receipt of your items they are your responsibility.

If an item delivered is proven to be incorrect or faulty we will reimburse any returns costs that you incur.

Garment Condition Upon Return 

Do not remove any tags or labels when trying on garments. Please ensure that you are not wearing any make-up which could mark or damage any items of clothing. Please refrain from wearing any perfume, aftershave or a deodorant which may leave a scent or marks on any garment.

Footwear should be returned in their original, undamaged packaging. Where applicable any packaging such as authenticity cards, dust bags & leather tags should also be returned with all items.

Please note that we will be unable to accept any items back to us for a refund or exchange where these instructions have not been adhered to. Where you have returned item(s) and have not adhered to our Return Policy you will be charged a return postage fee to return the item(s) back to you. Items will only be held for a period of 90 days after which time they will be destroyed. 

 

This Returns Policy does not affect your statutory rights and was updated on March 17th 2015.

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