Free FedEx UK Delivery
We are currently offering Free UK Delivery On ALL Orders of current season products over £125!*
*Please note that same day dispatch is not always possible during busy periods or the early days of a sale or promotion or should your order be delayed due to further security checks.
Place an item(s) into your basket to receive Free FedEx UK Delivery. Any issues please don't hesitate to contact our Customer Care Team via email firstname.lastname@example.org or by telephoning +44 (0)1642 888333, and we will be happy to help!
UK Mainland Delivery Via FedEx
|FedEx 2-3 Day UK Delivery||£2.99|
|FedEx UK Next Working Day Delivery||£4.99|
|FedEx Saturday Delivery||£6.99|
|FedEx 2-Day International Delivery||£9.99|
Orders placed before 3pm (Monday to Friday) will be dispatched the same day. All orders placed after 3pm will be sent out the next business day. We will send you an email with a unique DPD tracking number and a link for you to trace your order. Please give a little time for tracking information to be updated, DPD will update your tracking information once the parcel is in transit, and being moved around from depots.
Once your order has been dispatched we cannot be responsible for delivery days and times unless you have selected a guaranteed service. In a small minority of cases for various reasons beyond our control your parcel may not arrive in the timescales published. We always do our utmost to escalate and resolve as quickly as possible on your behalf. We are unable to re-send items that are in transit. Undelivered items must be received back before we can resend or refund. Lost in transit parcels are escalated to our courier partners and refunds or replacements are processed once the case can be closed which is usually 15 working days for UK and 30 days for rest of world.
Please make sure that the shipping address that you provide is correct as sometimes we are unable to redirect orders via DPD once they are on their way to you. For security purposes we do not amend addresses once we have processed your order (unless requested), as your order is confirmed on the basis of the original information you provide us with at point of order. Before we can dispatch your purchase we may need to confirm your details with your card issuer. We will do our best to keep delays to a minimum. Please note this can take longer during our sale periods when it may take up to 72 hours (Mon- Fri) for shipments to be dispatched. We work closely with our shipping partners to minimise the potential impact of custom delays on our international customers.
International Delivery Via DHL International Priority
|USA & Canada||£14.99|
|Western Europe||From £14.99|
|Eastern Europe, Cyprus & Greece||£14.99|
|United Arab Emirates||£22.99|
|Rest of the World||From £20.99|
Restrictions and Taxes
It is important to note that you may have to pay custom duties and taxes on the items you purchase and these local fees are not included. Please check the DHL website for more information about international charges if you are unsure. For US shipping if the value is under $200 USD you usually do not have to pay duties. Over this amount you will have to pay import tax. If your parcel is held at your local DHL depot without you making the relevant customs clearance duties then after 30 days we reserve the right to instruct DHL to destroy your parcel. Please be aware that you will not be eligible for a refund under these circumstances.
Tax Free Shopping
If you are from outside the European Union you will receive a 20% VAT reduction on your order. This is automatically applied at the checkout once you have confirmed your delivery address.
We can refund VAT on items sold and sent to BFPO addresses if the address is located outside the EU or meets the following requirements BFPO Addresses Based Outside the EU.Please e-mail us with your order number once you have placed your order. BFPO Addresses Based within the EU - before we can issue a VAT refund for an order dispatched to a BFPO address based within the EU, we must obtain a "certificate of entitlement" confirming that the items have been dispatched to and received by a qualifying body or person as set out in paragraph 14.2 of HM Revenue and Customs Notice 725.
For goods which are dispatched to BFPO addresses in Cyprus or Germany, we require a certificate from the person placing the order for verification purposes. Claiming entitlements are as followed: British forces in Cyprus - under Article 14(1)(g) of EC Council Directive 77/388/EEC or Visiting forces in Germany - under Article 15(10) of EC Council Directive 77/388/EEC. Psyche requires this certificate in accordance with Section 14 of HM Revenue and Customs Notice 725. If this certificate is not supplied we are not able to make a refund.
Please e-mail the stamped receipt or certificate with all relevant order numbers in PDF format to email@example.com. Alternatively, you can post this information to:
WEB DEPARTMENT (BFPO VAT REFUNDS)
175 - 187 LINTHORPE ROAD
Please note: we cannot accept VAT refund requests via fax.
Frequently Asked Questions
Why have I been asked for additional information
As part of our company policy, we regularly carry out security checks on orders to protect both our customers and our business. All information given to us is kept strictly confidential and will be disposed of once your order has been dispatched. Please note if you have been asked to provide additional information we cannot begin to process your order until this information has been received.
Can I change my delivery address?
At the checkout page we offer the opportunity to select a delivery address that is different to the billing address. For security reasons this service is offered at our discretion and we reserve the right to ship only to the billing address or ask that proof of address is provided before shipping. Orders placed over the telephone will be shipped only to the billing address. Telephone orders are made at our discretion subject only to UK customers.
What happens if I'm not there when delivery is attempted?
Our couriers will leave a failed delivery card with some available options. Eventually orders make their way back to us. Refunds or exchanges cannot be made until we are in receipt of unclaimed parcel. Refunds will not include the original delivery charge and we will need to charge again to re-send if required.
Do you gift wrap?
Yes, we have a gift wrapping service available at the checkout page. Whether it's for you or someone special, we can gift wrap your garments and add a personal message.
Do you deliver to PO BOX addresses?
Unfortunately, we are currently unable to deliver to PO BOX addresses.
Do you deliver to mail forwarding companies?
Unfortunately, we are unable to deliver to mail forwarding companies. If an order is made for delivery to a mail forwarding company you may be asked for an alternative address and your order may be subject to additional delivery costs.