Free UK Next Day Delivery On Orders Over £49
Free UK Delivery On A/W18 Over £99.99*
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delivery and returns

Delivery Information

Free DPD UK Next Working Day Delivery

We are currently offering Free UK Next Day Delivery On Orders Over £49!

Place an item(s) into your basket with an order value over £49 to automatically receive Free DPD UK Next Working Day Delivery. Any issues please don't hesitate to contact our Customer Care Team via email info@psyche.co.uk or by telephoning +44 (0)1642 888333, and we will be happy to help!


UK Mainland Delivery Via DPD

DPD 2-3 Day UK Delivery£2.99
DPD UK Next Working Day Delivery£4.99
DPD Saturday Delivery£7.99
DPD 2-Day International£9.99

 

Delivery Info

Orders placed before 3pm (Monday to Friday) will be dispatched the same day. All orders placed after 3pm will be sent out the next business day. We will send you an email with a unique DPD tracking number and a link for you to trace your order. Please give a little time for tracking information to be updated, DPD will update your tracking information once the parcel is in transit, and being moved around from depots.

*Please note that same day dispatch is not always possible during busy periods or the early days of a sale or promotion or should your order be delayed due to further security checks. Once your order has been dispatched we cannot be responsible for delivery days and times unless you have selected a guaranteed service. In a small minority of cases for various reasons beyond our control your parcel may not arrive in the timescales published. We always do our utmost to escalate and resolve as quickly as possible on your behalf. We are unable to re-send items that are in transit. Undelivered items must be received back before we can resend or refund. Lost in transit parcels are escalated to our courier partners and refunds or replacements are processed once the case can be closed which is usually 15 working days for UK and 30 days for rest of world.

Important Information

Please make sure that the shipping address that you provide is correct as sometimes we are unable to redirect orders via DPD once they are on their way to you. For security purposes we do not amend addresses once we have processed your order (unless requested), as your order is confirmed on the basis of the original information you provide us with at point of order. Before we can dispatch your purchase we may need to confirm your details with your card issuer. We will do our best to keep delays to a minimum.  Please note this can take longer during our sale periods when it may take up to 72 hours (Mon- Fri) for shipments to be dispatched. We work closely with our shipping partners to minimise the potential impact of custom delays on our international customers.

 

International Delivery Via DHL International Priority

USA & Canada£14.99
Australia£14.99
Japan £21.99
Western EuropeFrom £14.99
Eastern Europe, Cyprus & Greece   £14.99
New Zealand£14.99
Malaysia£21.99
Singapore£21.99
Hong Kong£21.99
United Arab Emirates£22.99
Rest of the WorldFrom £20.99

 

Restrictions and Taxes

It is important to note that you may have to pay custom duties and taxes on the items you purchase and these local fees are not included. Please check the DHL website for more information about international charges if you are unsure. For US shipping if the value is under $200 USD you usually do not have to pay duties. Over this amount you will have to pay import tax. If your parcel is held at your local DHL depot without you making the relevant customs clearance duties then after 30 days we reserve the right to instruct DHL to destroy your parcel. Please be aware that you will not be eligible for a refund under these circumstances.


Tax Free Shopping

If you are from outside the European Union you will receive a 20% VAT reduction on your order. This is automatically applied at the checkout once you have confirmed your delivery address.


BFPO Addresses

We can refund VAT on items sold and sent to BFPO addresses if the address is located outside the EU or meets the following requirements BFPO Addresses Based Outside the EU.Please e-mail us with your order number once you have placed your order. BFPO Addresses Based within the EU - before we can issue a VAT refund for an order dispatched to a BFPO address based within the EU, we must obtain a "certificate of entitlement" confirming that the items have been dispatched to and received by a qualifying body or person as set out in paragraph 14.2 of HM Revenue and Customs Notice 725.

For goods which are dispatched to BFPO addresses in Cyprus or Germany, we require a certificate from the person placing the order for verification purposes. Claiming entitlements are as followed: British forces in Cyprus - under Article 14(1)(g) of EC Council Directive 77/388/EEC or Visiting forces in Germany - under Article 15(10) of EC Council Directive 77/388/EEC. Psyche requires this certificate in accordance with Section 14 of HM Revenue and Customs Notice 725. If this certificate is not supplied we are not able to make a refund.

Please e-mail the stamped receipt or certificate with all relevant order numbers in PDF format to info@psyche.co.uk. Alternatively, you can post this information to:

PSYCHE LTD

WEB DEPARTMENT (BFPO VAT REFUNDS)

175 - 187 LINTHORPE ROAD

MIDDLESBROUGH

TS1 4AG

UNITED KINGDOM

Please note: we cannot accept VAT refund requests via fax.


Frequently Asked Questions

Why have I been asked for additional information

As part of our company policy, we regularly carry out security checks on orders to protect both our customers and our business. All information given to us is kept strictly confidential and will be disposed of once your order has been dispatched. Please note if you have been asked to provide additional information we cannot begin to process your order until this information has been received.

Can I change my delivery address?

At the checkout page we offer the opportunity to select a delivery address that is different to the billing address. For security reasons this service is offered at our discretion and we reserve the right to ship only to the billing address or ask that proof of address is provided before shipping. Orders placed over the telephone will be shipped only to the billing address. Telephone orders are made at our discretion subject only to UK customers.

What happens if I'm not there when delivery is attempted?

Our couriers will leave a failed delivery card with some available options. Eventually orders make their way back to us. Refunds or exchanges cannot be made until we are in receipt of unclaimed parcel.  Refunds will not include the original delivery charge and we will need to charge again to re-send if required.

Do you gift wrap?

Yes, we have a gift wrapping service available at the checkout page. Whether it's for you or someone special, we can gift wrap your garments and add a personal message.

Do you deliver to PO BOX addresses?

Unfortunately, we are currently unable to deliver to PO BOX addresses.

Do you deliver to mail forwarding companies?

Unfortunately, we are unable to deliver to mail forwarding companies. If an order is made for delivery to a mail forwarding company you may be asked for an alternative address and your order may be subject to additional delivery costs.

 

Returns Information

Order Cancellation

We are happy to cancel your order for a full refund. Please contact us as soon as possible either via our Contact Us pageemailing info@psyche.co.uk or telephoning us on +44 (0)1642 888333, clearly stating your order number & your reason(s) for wanting to cancel your purchase. This only applies to orders that have not yet been dispatched.

If your order has already been dispatched you will need to return your order to us following our Returns Policy below. Some products are non-returnable for hygiene reasons; these include underwear, swimwear, fragrances & earrings unless the items are faulty or develop a fault within 30 days of the purchase.

 

Psyche Returns Policy

Returning Items for a Refund

If you are not completely satisfied with your online purchase we will happily issue you a full refund for your order (excluding original postage costs, unless faulty). You have 30 days from the date of receipt to return your item(s) back to us.

Clothing

As a Psyche customer we know that the latest fashion is important to you, it is to us too – so please take care when trying on each garment in your order. All products must be returned to us in a new, undamaged and unused condition with original packaging and tags still attached.

Shoes

Please return all items, including the dust bag (if applicable) and box. The shoebox is part of the product and should remain intact by placing it in outer packaging return. Your package will not be accepted for a return if it does not include all of the original contents.

If you are still deciding whether the shoes are perfect for you then please wear them on a carpeted surface whilst you decide in order to protect the soles.

Bags

Dye can easily be transferred from dark garments like denim to light-coloured bags so please handle these items carefully when deciding whether to keep them.

Lingerie & Swimwear

When trying on lingerie and swimwear please ensure that you try the garments on over your own underwear and that all adhesive strips are kept intact.

All items must be returned in their original, unworn condition, complete with tags & labels. Please note returns will only be accepted if the returns tag remains attached. If this is adhered to we will issue a refund for your item(s) upon receipt.

Refund processing times may vary so please allow up to 7 working days for the refund to appear on your credit card or bank statement. Some products are non-returnable for hygiene reasons unless faulty; these include underwear, swimwear, fragrances & earrings. If faulty items are to be returned, Psyche will reimburse any original delivery costs. However if express/next day delivery chosen (not basic delivery) we are only obliged to refund basic delivery costs.

 

Returning Items For An Exchange

If you require an exchange for any items purchased you have 30 days to return your order back to us. Please enclose the completed returns sheet found within your order documents envelope, stating the garment(s) being returned and the garment(s) you would like to exchange for.

 

Returning Items Using Collect+

Psyche now offer customers the option of using the Collect+ service to return items in a quicker, easier and more friendly way. Simply visit https://www.collectplus.co.uk/psyche for more information on how to use this service. Alternatively please contact our Customer Care Team either via our Contact Us pageemailing info@psyche.co.uk or telephoning us on +44 (0)1642 888333.

 

Returning Faulty Items

We take great care in maintaining a high level of quality control on orders being dispatched. However, if you do find a fault with your garment please contact a member of our Customer Care Team either via our Contact Us pageemailing info@psyche.co.uk or telephoning us on +44 (0)1642 888333, who will be happy to deal with your issue. You will be asked to provide your name, order number and a brief description of the fault. Customers have up to 30 days to return a faulty/damaged item.

*Please note refunds can only be issued once the manufacturer has verified the fault.

If your item is faulty or develops a fault within the first 30 days of purchasing, we are then able to offer a refund or exchange. After 30 days you may be offered a repair or replacement.

 

Customer Returns Responsibility

Please be aware that you are responsible for the return of all items until we are in safe receipt. We recommend that you use an insured returns service for your protection. International orders must be clearly marked 'RETURN TO SENDER' as we are not liable for customs and duties back into the UK. In circumstances where the parcel is not marked as 'RETURN TO SENDER' we will contact you to advise you of customs and duties amount and request it be deducted from your account or refund.

 

Receiving an Incorrect Item

If you have received an incorrect item please contact a member of our Customer Care Team either via our Contact Us pageemailing info@psyche.co.uk or telephoning us on +44 (0)1642 888333. Please have your order documents to hand as you will be asked to state your order number and the product codes attached to your garment(s).

Psyche Customer Care Team will advise how you should proceed with the return of your item. Upon receipt of your goods we will then process a full refund or exchange. Please note, until we are in receipt of your items they are your responsibility.

If an item delivered is proven to be incorrect or faulty we will reimburse any returns costs that you incur.

 

Garment Condition Upon Return 

Do not remove any tags or labels when trying on garments. Please ensure that you are not wearing any make-up which could mark or damage any items of clothing. Please refrain from wearing any perfume, aftershave or a deodorant which may leave a scent or marks on any garment.

Footwear should be returned in their original, undamaged packaging. Where applicable any packaging such as authenticity cards, dust bags & leather tags should also be returned with all items.

Please note that we will be unable to accept any items back to us for a refund or exchange where these instructions have not been adhered to. Where you have returned item(s) and have not adhered to our Return Policy you will be charged a return postage fee to return the item(s) back to you. Items will only be held for a period of 90 days after which time they will be destroyed.

 

This Returns Policy does not affect your statutory rights and was updated on March 1st 2018

 

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