We offer a Collect in Store option at our checkout page. Once your payment is processed and your order is ready to collect we will send you a 'Ready For Collection' email, which you should show or print and bring into store along with proof of ID e.g. Driving License or credit/debit card.
We aim to process collect in store orders same day where possible. Our returns/exchange offer commences from the point of us sending your 'Ready For Collection' email.
We keep orders for 14 days and after that we’ll return the items to stock and give you a refund. If you can't pick up within 14 days, we can sometimes extend the holding period, please call our Customer Care Team who can help you with your request on +44 (0)1642 888333.
Our address for collecting your order is:
Psyche - Middlesbrough Psyche – Durham
175-187 Linthorpe Road 20-21 Silver Street
TS1 4AG DH1 3RB
Our Opening Hours are :
Monday - Saturday: 9am-5:30pm
Our Collection Points are :
Psyche - Middlesbrough
Collection Point is located on our Ladieswear Department on the Second Floor.
Psyche - Durham
Collection Point is located on the Ground Floor at the main counter.
Please be aware that orders to our Durham store may take up to three days to be transferred from our main store. We will call you when your order is ready to collect.
Please ensure you have received your 'Ready For Collection' email before you arrive to collect your order.
Should you change your mind and wish to have your order shipped, please contact our Customer Care Team via our Contact Us page, emailing firstname.lastname@example.org or telephoning us on +44 (0)1642 888333 with your order reference number.