We offer a Collect in Store option at our checkout page. Once your payment is processed and your order is ready to collect we will send you a 'collection ready' email which you should print and bring into store along with proof of ID e.g. Driving License or credit/debit card. We aim to process collect in store orders same day where possible. Our returns/exchange offer commences from the point of us sending your 'collection ready' email.
We keep orders for 7 days and after that we’ll return the items to stock and give you a refund. If you can't pick up within 7 days, we can sometimes extend the holding period, please call our customer service team who can help you with your request.
The collection point is located on our ladieswear department on the second floor. Please be aware that you must be in receipt of your 'collection ready' email before you arrive to collect your item.
Should you change your mind and wish to have your order shipped, please contact our customer care team here or by telephoning 0207 183 4767 with your order number.
Our address for collecting your order is:
The Psyche Building, 175-187 Linthorpe Road, Middlesbrough, TS1 4AG
Our store opening hours are Monday-Saturday 9am-5.30pm and Sunday 10.30am-4.30pm.