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Collect In Store

We offer a Collect in Store option at our checkout page. Once your payment is processed and your order is ready to collect we will send you a 'Ready For Collection' email, which you should show or print and bring into store along with proof of ID e.g. Driving License or credit/debit card. Please refrain from coming to collect your order until you receive your confirmation that your order is ready. 

We aim to process collect in store orders on the same day where possible. Our returns/exchange offer commences from the point of us sending your 'Ready For Collection' email. Should you change your mind and wish to have your order shipped, please contact our Customer Care Team via our Contact Us page, emailing info@psyche.co.uk or telephoning us on +44 (0)1642 888333 with your order reference number.

We keep orders for 14 days and after that we’ll return the items to stock and issue you a refund. If you can't pick up within 14 days, please call our Customer Care Team who can help you with your request on +44 (0)1642 888333.

Our address for collecting your order is :

Psyche - Middlesbrough 175-187 Linthorpe Road

Our Opening Hours are : Monday - Saturday: 9am - 5:30pm
Sunday: 10:30am - 4:30pm

Opening hours may vary due to Bank Holidays and Christmas periods.

Our Collection Point is :
Psyche - Middlesbrough
Collection Point is located on our Ladieswear Department on the Second Floor.